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  1. Hi When I try to load a quote, it says: “Failure, you are not allowed to use your student account to load printing money” How do I fix this?
    by Juliette on Aug 24, 2022

Answered By: Anita Liebenberg
Last Updated: Jun 12, 2025     Views: 17581

Request printing credits online  

Log onto SUNStudent: https://student.sun.ac.za 

  • On the left side of the screen select: Requests
  • In the opened window, click on: All Requests
  • For a new printing service request, click on the button: Raise Request 
  • In the pop-up window, click on: Printing Quota and select Printing Services in the Request Category field.
  • Enter an Amount for printing service.
  • Click on Upload & Submit and in the Documents screen that opens, then click on: Save.
    A successful service request for printing will reflect on your student account.


*If you cannot load credits online via SUNStudent:

Top-up print credits via SnapScan

SnapScan is a mobile application that enables cashless payments.

  • The SnapScan Prepaid feature offers students the ability to purchase prepaid services (printing credits, laundry quota or meals) and to top-up their student accounts.

  • Download SnapScan - press PREPAID, select Prepaid UNIVERSITY, enter your student number and amount for credits.


 

*See also the library webpage: Print, Copy & Scan