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  1. Hi When I try to load a quote, it says: “Failure, you are not allowed to use your student account to load printing money” How do I fix this?
    by Juliette on Aug 24, 2022

Answered By: Anita Liebenberg
Last Updated: Jan 23, 2025     Views: 17419

Request printing credits online  

Log onto SUNStudent: https://student.sun.ac.za 

  • On the left side of the screen select: Requests
  • In the opened window, click on: All Requests
  • For a new printing service request, click on the button: Raise Request 
  • In the pop-up window, click on: Printing Quota and select Printing Services in the Request Category field.
  • Enter an Amount for printing service.
  • Click on Upload & Submit and in the Documents screen that opens, then click on: Save.
    A successful service request for printing will reflect on your student account.


*IMPORTANT: If you cannot load credits online from your student account, choose one of the following options:


Top up print credits via SnapScan

  • SnapScan's in-app payment mechanisms is available for students to top up their credits, for printing, meals and laundry.
  • Instructions to download and top up prepaid credits via SnapScan can be found here.
     
Paying Cash for printer quotas
  • Printer quotas can be topped up by paying cash at the cashiers in Admin A (Student Fees).


*See also the library webpage: Print, Copy & Scan