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  1. Hi When I try to load a quote, it says: “Failure, you are not allowed to use your student account to load printing money” How do I fix this?
    by Juliette on Aug 24, 2022

Answered By: Anita Liebenberg
Last Updated: Feb 21, 2024     Views: 16355

Request printing credits online  

Log onto SUNStudent: https://student.sun.ac.za 

  • On the left side of the screen select: Requests
  • In the opened window, click on: All Requests
  • For a new printing service request, click on the button: Raise Request 
  • In the pop-up window, click on: Printing Quota and select Printing Services in the Request Category field.
  • Enter an Amount for printing service.
  • Click on Upload & Submit and in the Documents screen that opens, then click on: Save.

A successful service request for printing will reflect on your student account.

*IT HELP: If your print credits are under 'Reserved', submit a reset print credits request to Library ICT.


View your available printing credits online 

Log onto SUNStudent: https://student.sun.ac.za 

  • On the left side of the screen select: Requests
  • In the opened window, click on: All Requests
  • In the All Requests tab your previously raised print service requests total can be viewed in the top half of the screen. 


*See also:  Print, Copy & Scan library webpage.