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I can't access the journals from the E-database, it requires a user name and password.

Last Updated: Aug 15, 2017  |  69 Views

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If you could successfully logged into the e-database from off-campus with your SU campus network username (also called 'network credentials' e.g. 12345678) and password but are prompted to log into any other screen, this means we either do not have access to that specific e-resource or the resource is not authenticated for off-campus access.

But if you could not logon successfully from Off-campus with your own SU campus network username and unique password, it might be because your password is not synchronised for all SU security information systems.

Choose one of the following options:

  • Click here to change or reset your password.
  • If you cannot change your password yourself, email IT Help or contact: +27 021 808 4367 (office hours 8:00-16:30).

If you still experience a problem to access a specific e-journal, please report the problem.

Answered by Anita LiebenbergBookmark and Share

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